Industry Solution Engineer F/H

Description du poste

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https://www.welcometothejungle.com/fr/companies/metroscope/jobs/industrial-solution-engineer_paris



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You will join the Operations department, whose mission is to deploy software to our customers, but also to maintain and continuously improve the diagnostic methodology.

The department is divided into 3 teams: Project Management, Process, and Customer Success.

As a member of the Customer Success department, your responsibilities will include:

Supporting subscribed customers as a solution expert (60% of the time)

Technical & Organizational Support: Assist users in achieving value through the software.

Reporting and Feedback Loop: Share insights from customer interactions.

Proactive Issue Resolution: Address technical, organizational, and occasional IT-related customer issues.

Customer Health Monitoring: Assess customer health to identify risks and opportunities.

Generate Business Opportunities: Identify upselling and cross-selling opportunities



Contributing to structuring the customer success team (20%)`

Monitoring Tools: Enhance tools to align with current challenges.

Update and Build New Processes: Develop or adapt processes for experience sharing



Providing transversal contributions (10%)

Pre-sales Engineer: Support the business team with your customer problem-solving experience.

Feature Development Support: Collaborate with product and marketing teams.

Support Ops Engineers: Share technical insights and develop collective knowledge.



Engaging in other company contributions (10%)

This position will require some business travel (5-10%) to visit customers.